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FAQsMy washing machine is leaving black/dark spots on my clothes

This is normally caused by the use of fabric softner and excess detergent.

Most detergents contain enzymes and as with fabric softeners these products are concentrated and require a minimum amount of water to dissolve. If you consistently add too much detergent and softener this builds up in the bottom of the washing machine and traps dirt. Over time this dirty slimy concoction comes though the wash onto your favourite white shirt.

The best form stopping this from occurring, is by following the correct instructions on your washing detergent and softener, using only front loader detergent in front loading washing machines as well as top loading washing machines without an agitator.

To clean your washing machine from this buildup you will need a washing machine/dishwasher “descaler” or you can use Epsom salts or bicarb soda. You fill your washing machine up on a high water level using hot water and allowing the machine to complete a standard wash cycle.

This procedure should be performed every 3-6 months as a preventative measure.

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FAQsMy washing machine is very noisy especially on a spin

This is normally due to wear and tear of your washing machine and in many front loaders you should have this problem looked at immediately (otherwise a minor repair can turn into a replacement washing machine).

Noisy washing machines are usually caused by damage to the drum bearing due to wear and tear, overuse or constant overloading. This problem can be rectified at a reasonable cost generally if serviced so after the noise begins.

This is a repair that requires mechanical knowhow and should be performed by an experienced technician... call us for a quick and easy diagnosis.

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FAQsMy washing machine is not draining/spinning

This is the most common problem with both top loading and front loading washing machines. It is normally due to a blockage caused by a foreign object lodged inside the drain pump.

Many front loading washing machines and some top-loading washing machines have an access panel into the pump chamber in which you can check for these blockages and clean out an particles inside.

PLEASE NOTE – if you locate this chamber and your machine has water inside, this water will come gushing out as soon as you open this chamber. Make sure you have your washing machine unplugged at the wall and you have read your brand and models instruction manual as to how this procedure is performed.

Otherwise call MARC for a professional repair and guaranteed service.

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FAQsI cannot regulate the temperature in my oven or my hotplates

This is normally due to the failure of your oven thermostat or your cooktops central control. Stove and oven repairs should be performed by a qualified and experienced repairer

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FAQsHow do i clean my oven

Allow the oven to cool to a warm temperature, make sure you have disconnected power to your oven and with a hot soapy sponge or cloth wipe down the walls of your oven.

Oven cleaner is not required and quite caustic – damaging the enamelled surface inside your oven.

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FAQsMy grill works but my oven is not heating

There are several elements in a standard oven/grill combo and any one of these elements may have failed – you should call a professional repairer for this type of work

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FAQsMy fridge seems to be too cold/warm

Conventional fridges and freezers run on mechanical type thermostats which regualetd temperature via gas filled capillary which expanded and contracted with the change in temperature. Sometimes these thermostats my be stuck in the on or off position.This is quite a simple repair which does however need an experienced technician to perform.

In newer and electronically controlled fridges these same symptoms could be caused be various components and is definitely a far more complex problem which requires the knowledge and diagnostic material to fault find and repair.

Call us for a reliable and guaranteed service

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FAQsMy fridge seems really hot around the door and seals

This is very normal. Most fridges and freezers run either refrigeration lines or electric heaters around the openings of the doors to stop any condensation forming... depending on the outside conditions and the running conditions of the refrigerator, this can be quite hot at times.

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FAQsMy freezer is working but my fridge is not cold enough

Nearly all fridges today are frost free. Frost free fridges and freezers generally have a vent from the freezer compartment to the fridge compartment where cold air is forced through the evaporator coils and into the fridge compartment.

If any foreign object blocks this vent, there will not be enough cold air flowing into the fridge compartment to hold temperature. Generally if this occurs it is due to a problem with the refrigerators defrost cycle (a timed function in which a heater is activated to keep evaporators and vents clear of frost buildup)...

This repair requires an experienced technician to diagnose and repair as there are several components in the fridges/freezers defrost cycle.

You can however switch a fridge off generally for 24hours allowing for the excess frost to defrost which will allow the fridge to work again for a few days until you organise a repair with M.A.R.C. Please note that this is a temporary measure and should not be abused, as this problem increases running costs and can damage your compressor/motor, creating a much greater repair cost. 

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FAQsMy fridge leaks water

Many fridges have drains to remove the moisture accumulated on the evaporator coils... some fridges you can see the drain inside the back of the fridge and using a soft wire you can unblock the mould which usually blocks the small drain hose.

This water usually travels to a tray at the rear of the refrigerator and uses the heat from the compressor to evaporate. You can sometimes clear the drain from the rear of the fridge if you can see the drain hose.

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